Course Information
CodeA+ Acc
FeeSee particular events - prices exclude VAT
Duration5 Day(s)
Delivery MethodInstructor-led
Scheduled Dates
  • 10/07/2017 Central Sheffield 5 Day(s) £1295
Referral Fee£50 Amazon Voucher! - refer a friend or colleague
Related LinksN/A
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Rezound provide official A+ Acc A+ Accelerated training for Sheffield, London, Leeds, Manchester, Yorkshire and at your site in the UK.

Course Details

Introduction

The essential foundation course developed by CompTIA. The A+ certification is recognised worldwide as the de facto standard for entry-level computer technicians. A+ certification opens the door to an exciting career in computing technology.

The duration of the course is kept to five days for practical purposes. Some areas of the course are of an accelerated nature in order to meet the core requirements of A+. Please contact us for further information.

Related Certifications and Examinations

There can be many combinations for how a course's content maps to the various examinations and related certifications.

We have listed as many of the primary ones as possible and continually update our database - please contact us for further information.

Related Examinations

Related Certifications

Audience

CompTIA A+ certification validates the latest skills needed by today’s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains such as security, safety and environmental issues and communication and professionalism.

At Course Completion

After completing this course, students will be able to:

  • Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
  • Install and configure peripheral devices
  • Identify types and characteristics of portable computers
  • Install and configure Microsoft Windows 2000 and Microsoft Windows XP
  • Perform basic PC maintenance and troubleshooting
  • Understand fundamental principles of securing IT systems and working safely
  • Communicate effectively with customers
  • Install and configure print and imaging devices
  • Understand fundamental principles of implementing LANs and internet access

Prerequisites

Before attending this course, students should ideally have:

  • An interest or requirement to understand PC architecture and basic operating systems and connectivity
  • CompTIA's A+ is for IT career entrants - some PC and Microsoft Windows experience would be ideal however this is not essential
  • Competency in english and basic mathematics will allow the learner to comprehend the material and concepts presented

Materials

The student kit includes a comprehensive workbook and other necessary materials for this class.

Course Outline

The Visible PC

This module introduces the relevant physical aspects of a PC.

Lessons and Activities

  • Introduction to the PC
  • Key Functions of a PC
  • The System Case
  • I/O Ports and Cables
  • PS2 Ports
  • Parallel Ports
  • Serial Ports
  • USB Ports
  • SCSI
  • IEEE 1394 (Firewire)
  • Modem and Network Ports
  • Audio Ports
  • Joystick/MIDI Ports
  • Adding and Removing Peripherals

Motherboards

This module introduces the PC's motherboard and its architecture.

Lessons and Activities

  • Motherboard Layout
  • System Clock
  • Bus Architecture
  • Motherboard Components
  • Expansion Bus and Adapter Cards
  • Motherboard Form Factors
  • Power Supply Unit (PSU)

Processors

This module introduces the concepts and practicalities for Central Processing Units (CPU).

Lessons and Activities

  • Central Processing Unit (CPU)
  • Processor Terminology
  • Multitasking, Multiprocessing, and Multithreading
  • Intel Processors
  • AMD Processors
  • Processor Sockets and Chipsets

Memory

This module introduces the types of memory, its characteristics and packaging.

Lessons and Activities

  • Memory Types
  • Memory Packaging
  • Memory Characteristics

Storage Devices

This module introduces storage technologies including hard drive technology.

Lessons and Activities

  • Storage Devices
  • Hard Drives
  • Installing a Storage Device
  • Preparing a Hard Disk
  • Floppy Drives
  • Optical Disk Storage
  • Flash Memory
  • Tape Drives

Peripheral Devices

This module covers a wide range of common peripheral devices including display screens, graphics adapters and I/O cards.

Lessons and Activities

  • PC Display Screens
  • Graphics Adapter
  • Installing a Graphics Adapter and Display
  • TV Tuners
  • Sound Cards
  • I/O and Communications Adapters

Portable Computers

This module identifies and categorises key PC and PDA technologies.

Lessons and Activities

  • Portable and Desktop Computers
  • Notebooks
  • Tablet PC
  • Personal Digital Assistants (PDAs)

Features of Operating Systems

This module presents a wide range of operating systems (O/S).

Lessons and Activities

  • Microsoft Operating Systems
  • Overview of Windows 2000
  • Overview of Windows XP
  • Workgroups and Domains
  • UNIX and Linux
  • Apple Mac OS X
  • Novell NetWare

Installing and Upgrading Windows

In this module the learner discovers how to install and upgrade Microsoft Windows.

Lessons and Activities

  • Overview of OS Installations
  • Preparing the Hard Disk
  • Domain or Workgroup Selection
  • Installation Methods
  • Setup Failure and Recovery
  • Upgrading the OS
  • Options for Deploying Windows

The Windows Boot Process

This module introduces the Windows Boot Process and techniques for configuring and troubleshooting it.

Lessons and Activities

  • Windows Boot Files
  • Initial Startup Process
  • The BOOT.INI File

Managing Windows

This module provides a comprehensive introduction to the features, administration and configuration of Microsoft Windows.

Lessons and Activities

  • Features of the Desktop
  • Windows Administrative Tools
  • Changing System Settings
  • Configuring Hardware
  • Optimising Windows Performance Options
  • Screen Savers and Power Management
  • Managing Software
  • Managing Services

Windows Storage Management

This module introduces the concepts and practicalities of Windows Storage Management.

Lessons and Activities

  • Disk Management
  • Navigating Windows
  • Working with Folders
  • Working with Files
  • Searching For Files
  • The Recycle Bin
  • My Network Places

Hardware Maintenance and Troubleshooting

This module provide a comprehensive introduction to Hardware Maintenance and Troubleshooting.

Lessons and Activities

  • Troubleshooting Techniques
  • Troubleshooting Power Problems
  • Troubleshooting POST
  • Troubleshooting Internal Devices
  • Troubleshooting Peripherals
  • Notebook Troubleshooting
  • Preventative Maintenance

Troubleshooting the Operating System

This module introduces the necessary skills for troubleshooting the operating system.

Lessons and Activities

  • Error Categories
  • Advanced Startup Options
  • Diagnosing Problems
  • Troubleshooting Applications
  • Remote Features

Security

This module introduces the fundamentals of security including internet security.

Lessons and Activities

  • Security Fundamentals
  • Windows Security Overview
  • Internet Security
  • Malware
  • Data Security

Safety and Environmental Issues

This module introduces safety and environmental issues including procedures for component handling and electrical safety.

Lessons and Activities

  • Health and Safety
  • Static Electricity and ESD
  • Materials Handling
  • Storage of Components for Future Use
  • Disposal of Consumables and Computer Equipment

Professionalism and Communication

This module introduces Professionalism and Communication.

Lessons and Activities

  • Customer Service Skills
  • Basic Troubleshooting Approach
  • Giving Feedback
  • Communication with a Customer
  • Professionalism
  • Handling Customer Complaints

Printers and Scanners

This module introduces printer and scanner technologies and procedures to install, configure and maintain them.

Lessons and Activities

  • The Print Process
  • Installing and Configuring a Printer
  • Operating and Troubleshooting Printers
  • Scanners
  • Installing and Using a Scanner

Network Concepts

This module introduces fundamental network concepts including the components, topologies and standards used in networking.

Lessons and Activities

  • What is a Network?
  • Network Components
  • Network Topologies
  • The OSI Model
  • IEEE 802 Standards
  • Network Devices
  • Network Transport Protocols

Implementing a LAN

This module introduces the concepts of Local Area Networks (LANs)

Lessons and Activities

  • Server and Peer-to-Peer Networks
  • Network Components
  • Implementing a LAN
  • Network Troubleshooting Basics

WAN and Internet Connectivity

This module introduces Wide Area Network (WAN) and Internet Connectivity.

Lessons and Activities

  • Wide Area Networks and the Internet
  • Accessing the Internet
  • Cellular Devices
  • Voice-over-IP

PC Support Industry

This module describes the roles and responsibilities within the PC Support Industry.

Lessons and Activities

  • IT Technicians
  • Remote Support
  • Depot Technicians
  • Problem Management
  • Quality Assurance

Using the Command Prompt

This module introduces the Command Prompt which provides a low level interface to the operating system and related utilities.

Lessons and Activities

  • Command Prompt and Text Editors
  • Navigating Directories at the Command Prompt
  • File Management using a Command Prompt

System Management Tools

This module introduces the concepts and skills required to utilise the System Management Tools.

Lessons and Activities

  • Options for Deploying Windows
  • Microsoft Management Console
  • Windows Optimisation Tools
  • Remote Utilities
  • Windows Registry

System Recovery

This module introduces the concepts and procedures for System Recovery.

Lessons and Activities

  • Windows Troubleshooting
  • System Restore
  • Emergency Repair
  • Data Backup

Connectivity and Client Options

This module introduces the concepts and procedures for Client Connectivity.

Lessons and Activities

  • TCP/IP
  • Configuring Network Properties
  • Configuring Wireless Connections
  • Configuring Client Options

Sharing Resources

This moduel discusses the concepts of resource security and includes share and file permissions.

Lessons and Activities

  • Local and Domain User Accounts
  • Creating User Accounts
  • Planning and Implementing Groups
  • Setting Share Permissions
  • NTFS Folder and File Permissions
  • Encrypting Files and Folders
  • Auditing

Internet Standards and Applications

This module provides a high level introduction to Internet Standards and Applications.

Lessons and Activities

  • Overview of the Internet
  • Development of the Internet
  • Internet Services
  • The World Wide Web
  • Electronic Mail (Email)
  • Newsgroups (Usenet)
  • File Transfer Protocol (FTP)
  • Telnet
  • Instant Messaging
  • Virtual Private Networks
  • Domain Names
  • Uniform Resource Indicator
  • Internet Email Addresses

Configuring Internet Access

This module introduces the concepts and procedures for Configuring Internet Access, particular in regard to browsers.

Lessons and Activities

  • Accessing the Internet
  • Web Browser Security

Network Maintenance and Troubleshooting

The objectives of this module are to build upon previously acquired concepts and skills and to introduce Network Maintenance and Troubleshooting.

Lessons and Activities

  • Troubleshooting Networks
  • Testing TCP/IP

PC Maintenance

This module introduces concepts and procedures for PC Maintenance.

Lessons and Activities

  • Electrical Circuits
  • Maintenance Toolkit
  • Hazards
  • Preventative Maintenance
  • Maintaining Display Devices
  • Maintaining Disk and Tape Drives
  • Cleaning Inside the Case
  • Power Problems

Installing and Removing Hardware

This module introduces the concepts and skills to install and remove PC.

Lessons and Activities

  • Disassembling a PC
  • Removing Peripheral Devices
  • Removing Storage Devices
  • Reassembling the PC
  • Adding and Removing Notebook Devices

BIOS, CMOS, and System Resources

This module describes the PC's BIOS, CMOS, and System Resources and their configuration and maintenance.

Lessons and Activities

  • BIOS and CMOS
  • BIOS/CMOS Setup Programs
  • System Resources
  • Plug-and-Play

Troubleshooting and Optimisation

This module introduces Troubleshooting and Optimisation.

Lessons and Activities

  • Diagnostic Hardware and Software
  • Troubleshooting, Upgrading, and Optimising Hardware

Maintaining Printers and Scanners

This module builds on concepts and skills from an earlier module and introduces the ideas and procedures for maintaining printers and scanners.

Lessons and Activities

  • Dot Matrix Printers
  • Inkjet Printers
  • Laser Printers
  • Other Printer Types
  • Scanners
  • Installing, Maintaining, and Upgrading Printers and Scanners
  • Printer Troubleshooting
  • Configuring and Troubleshooting Scanners

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