Certificate in IT Service Management (ITIL)

ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations' growing dependency on IT and embodies best practices for IT Service Management.

Candidate Profile

Candidates for ITIL are those who have a role in aligning IT services with business priorities to achieve strategic objectives. This may include the need to increase value from the service portfolio while reducing costs and risk. They will have a responsibility to enable successful business transformation and growth with an increased competitive advantage by defining and managing the customer and service portfolio.

Additionally they'll have a goal to increase competence, capability and productivity of IT staff and better utilize the skills and experience of staff and to improve user and customer satisfaction with IT as well as the end-user perception and brand image.


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